Brass & Bass Store Policy
Customer service is a priority at Brass&Bass. If you are not satisfied with your order we will do our best to correct the situation to your satisfaction. Because of the costs involved with returning products, it is always best to contact us with any questions you may have about our products before you place an order. If you are not satisfied with your purchase, please contact us for a Return Merchandise Authorization (RMA) request within 10 business days of the receipt of the product.
All products are new and covered under the Manufacturer’s warranty. Product defects must be handled by contacting the manufacturer directly.
No returns will be accepted without prior approval from Brass & Bass.
All returns must be made within 30 days of product delivery.
A 15% restocking fee will be charged for all returned items.
All returns must be new and in the original packaging. All accessories, documentation, and registration cards must be included with the return.
Shipping charges for product returns are non-refundable.
Absolutely NO RETURNS of ammunition, optics, knives, barrels, or barreled receivers, no exceptions.
Firearms:
* Cancellations – Firearm(s) cancellations will incur a 15% restocking fee, unless exchanged for an item(s) of equal or greater value. DROS fees are non-refundable.
* Returns – Firearms cannot be returned unless found to be defective or damaged during shipment. Please inspect your firearm thoroughly at your dealer and contact us for return prior to transfer to the buyer. No returns will be accepted for firearms after transfer from the dealer to the buyer. After firearms transfer, any warranty issue will have to be addressed through the firearm manufacturer.
Any firearms left for more than 180 days will be considered abandoned and re-sold.
Accessories:
All returned/exchanged items must be in new (unmounted/uninstalled) and resalable condition, complete with packaging. Returns must be made within 30 days of purchase along with an original receipt. All items being returned for refund or exchange will incur a 10% restocking fee, unless exchanged for an item(s) of equal or greater value.
Service/Installation:
All services are subject to fees according to our fee schedule, which will be collected in advance. Installation items left for more than 180 days will be considered abandoned and auctioned.
Website Disclaimer:
Other items available for sale not listed on this website include discontinued parts or parts for firearms no longer produced. Please contact us if you have any questions regarding parts for firearms no longer produced (such as Vietnam era upper receiver units, obsolete fire control parts, etc.).
All items on this website are subject to change without notice. This includes item availability, one-of-a-kind items, and pricing.
Used Firearms:
The seller provides all descriptions for used items. All descriptions for used items are honest and based on actual items being offered for sale. Items being sold in this manner will be marked as such. All sales on used items are final. Photos will be provided when available. All machine guns are considered used unless otherwise noted.
General Firearm Sales:
All firearms, magazines, receivers and restricted law enforcement items are sold and shipped in accordance with all existing federal, state and local laws and regulations. Many of the firearms, magazines and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering.
All new firearms are shipped in the original manufacturer’s box, with magazine(s), accessories and applicable warranty. Firearms requiring warranty work must be returned to the factory within 1 year of purchase for repair. Accessories and special order items not normally sold by our store will not be covered under warranty even if these products are part of an integrated firearms package, unless we have guaranteed the entire package in writing. Please contact the original manufacturer for warranty information on all accessories and special order items.
Customer Service:
If you encounter any problems with your order or the checkout process, or if you have any questions about the status of your order, simply contact our customer service staff through our Contact Us page.
Consumer Data Privacy:
We respect your privacy and are committed to protecting it.
The Credit Card Billing Information, Shipping Information, and Contact Information in our checkout process are required in order to process your order and deliver the product to you. We store some information for accounting reasons. Your information will not be shown to third parties not involved in the transaction, nor used to send you any unrequested information. The entire Checkout process is handled through a secure SSL-encrypted connection.
The Credit Card Billing Information is sent directly to our payment provider who processes your credit card transaction. The credit card information is neither recorded nor stored by us, and it can only be accessed by our payment provider. Each transaction has a very high level of security. Your credit card details are sent directly to the payment provider over a secure SSL-encrypted connection. They are not processed on our servers at any stage of the transaction, nor are they stored on our server.
Secure Transmission:
All information collected during the checkout process is transmitted via industry standard Secure Sockets Layer (SSL) featuring 128-bit encryption. A Secure Sockets Layer (SSL) Certificate creates an encrypted link between a Web site and a visitor’s Web browser. This link ensures that all data passed between the Web site and the browser remains private and secure.
Order Fulfillment:
All orders are shipped promptly from our warehouse or in-store inventory within 3 – 10 business days using UPS, FedEx, or USPS. Tracking numbers are available for items shipped via UPS and FedEx.
Online Price & Description Errors:
Our online inventory changes every day. Occasionally an item may appear on the site by mistake or the item’s description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer’s credit card or we will refund the money.
If an item’s description contains an error such as incorrect photo, price, accessory or description and a customer makes the order, we will not process the order without first contacting the customer. If the order is mistakenly shipped, we may advise the customer to return the item in an unopened condition and we will refund the customer. By placing an order, the customer agrees that Brass & Bass will be the final arbiter of discrepancies in the online catalog.
Ammunition Purchases:
You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. All ammunition will be shipped ground with adult signature required. Always make sure to use the correct ammunition for your specific firearms. Check your local laws for any other regulations.
FFL DISLAIMER:
The purchase of any firearm must be sent to an FFL holder within your state. Firearms purchased through this site cannot be shipped to a private party.
By agreeing to our terms & conditions you are making the following declaration:
Declaration of Buyer: “I acknowledge this dealer does not authorize that I may lawfully purchase, possess, carry or operate bows, crossbows, paint pistols, air pistols, air rifles, black powder items, or any other items which I may purchase, in accordance with my state and local laws. I understand the legality of the merchandise I am ordering and I declare that I am of legal age and have no other legal disabilities.” By agreeing to the terms & conditions, you are stating that you are of legal age to purchase the components or ammunition. This certifies that you are an adult and under no legal disability as provided under 18 U.S.C 922D (1) – (7).
